FAQs

# Frequently Asked Questions

Welcome to our FAQ section. Find answers to our most commonly asked questions below. If you don't see what you're looking for please contact us.

Shipping & Delivery

**How long will my order take to arrive?**
Orders typically ship within 1-2 business days. Domestic shipping takes 3-5 business days, while international shipping may take 7-14 business days.

**Do you ship internationally?**
Yes! We ship to most countries worldwide. International shipping rates are calculated at checkout.

**Can I track my order?**
Absolutely. Once your order ships, you'll receive a confirmation email with tracking information.

Returns & Exchanges

**What is your return policy?**
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with original tags attached.

**How do I initiate a return?**
To start a return, please email us at returns@augusttenthluxe.com with your order number and reason for return.

**Who pays for return shipping?**
Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Sizing & Fit

**How do your sizes run?**
Our items generally run true to size. Please refer to the size chart on each product page for specific measurements.

**What if something doesn't fit?**
If your item doesn't fit, you can exchange it for a different size within 30 days of delivery.

Materials & Care

**What materials do you use?**
We use high-quality, sustainable materials for all our products. Specific materials are listed on each product page.

**How should I care for my items?**
Care instructions vary by item. Generally, we recommend gentle washing with similar colors and air drying when possible.

Orders & Payment

**What payment methods do you accept?**
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

**Is my payment information secure?**
Yes, all payments are processed securely through Shopify's encrypted payment system.

**Can I modify my order after placing it?**
Please contact us immediately if you need to modify your order. We'll do our best to accommodate changes if the order hasn't shipped.